JP Tape Heart

SHIPPING POLICY

We ship all orders from our Penang warehouse within the next 1-3 business days from the date you placed your order and confirmed your payment.

Local Shipping (within Malaysia)

We use Pos Laju National Courier for all of our local shipping. The following shipping rate applies:

Peninsular Malaysia: RM5 (Shipping is FREE if your order is above RM50)
Sabah & Sarawak: RM15 (Shipping is FREE if your order is above RM150)

International Shipping

We currently provides FedEx International Economy/Priority as the only international shipping option. Delivery usually takes less than a week, varies by cities. Shipping rates is based on the order weight and destination country.

Please note that your order may be subject to import taxes, customs duties, and/or fees imposed by the destination country. We are not responsible for these additional charges. You will be responsible for these charges as well as making sure to comply with laws and regulations of the destination country.

RETURN POLICY

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.